Contact

Last updated November 11, 2026

A question about a product, a label, an order, a delivery or a return? Write to us and a real person will answer.

E-mail

contact@umberdrops.com

We reply within 2 business days. Business days are Monday to Friday, excluding US federal holidays. Customer service is by e-mail only: there is no phone line, and every message gets a written answer you can keep.

The shop does not take orders yet, but you are welcome to write to us about a product before it opens.

We cannot give medical advice

We can tell you what is in each bottle and jar, how much, how to take it and how to store it, as listed by the maker. We cannot tell you whether a product suits you, whether you can take it with a medicine, or what it will do for you. For that, please ask your doctor or pharmacist, and bring them the label. In an emergency, call 911. If a child swallows a product, call Poison Control at 1-800-222-1222.

What to include

• Your order number, if you have one.
• The name and e-mail address used for the order.
• The product or products concerned and, if you have the bottle or jar, the lot number and date printed on its label.
• A short description of what you need.
• For a product that arrived damaged, leaking, wrong, or with a broken or missing seal: photos of the product, its seal, its label, the packaging and the shipping label. There is nothing to mail back.
• To change a shipping address: the full corrected address, within our delivery area. Please write as soon as possible, because we cannot change the address once the order has shipped.

Tell us only what we need to help you. If you mention a reaction, a medication, a pregnancy or a condition, we use it only to answer you and handle your request, as explained in our Consumer Health Data policy. A photo of the product and its packaging is enough for a claim: we never need a photo of you.

Common requests

• What is in a product: every product page shows the full Supplement Facts panel, the other ingredients and the allergen line, as listed by the maker. If you need the full text of a label, ask us.
• Quality documents: e-mail us with "Quality" in the subject line and the name of the product. See Asking for the documents.
• Delivery times, tracking, delays and the delivery area: see Shipping & Delivery.
• Canceling an order before it ships: e-mail us with your order number and "Cancel" in the subject line. See Cancellations.
• Returning a product, or a product that arrived damaged, leaking or wrong: see Returns, Refunds & Cancellations. Please e-mail us before you send anything back: every return needs our authorization first, and the return address may be outside the United States.
• Taking our products safely, storage and children: see Safe Use.
• A charge you do not recognize: e-mail us before you contact your bank, and we will tell you what it is.
• Privacy requests (access, correction, deletion, a copy of your information, opt-out or appeal): e-mail us with "Privacy request" in the subject line. See our Privacy Policy.
• Consumer health data requests: e-mail us with "Health data request" in the subject line. See How to use your rights.
• Help using the website: see Accessibility.
• Who we are: see Seller Information.

Reporting a reaction or a safety concern

If you notice any reaction after taking one of our products, stop use and ask your doctor. In an emergency, call 911 first. Then e-mail us with "Safety" in the subject line: the product, the lot number and date on its label, your order number if you have it, what happened and when, and how you are now. We keep a record of every report. You can also report a reaction to the FDA through its Safety Reporting Portal or MedWatch at 1-800-FDA-1088. See Reporting a reaction.

Mailing address

Our mailing address is MONOTY LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States (also on our Seller Information page). It is for letters and legal notices only. It is not a store or a returns address: we cannot receive visitors or products there. For a return, please e-mail us first: we send you a return authorization with the return address and instructions.